We recently became aware that some customers received an email regarding an Autoship subscription in error.
If you received one of these emails, we'd like to reassure you that receiving the email does not mean you have an active Autoship subscription. Our team has identified the issue and is actively investigating what caused these notifications to be sent.
What does this mean?
If you do not have an Autoship subscription, no subscription has been created on your account.
You will not be charged or enrolled in Autoship as a result of receiving the email.
You can safely ignore the email if you received it unexpectedly.
What we're doing
Our team is currently investigating the cause of these emails and working to ensure this issue does not happen again.
We sincerely apologize for any confusion or concern this may have caused and appreciate your patience while we resolve the issue.
Need assistance?
If you have any questions about your account or would like us to confirm whether you have an active Autoship subscription, our Customer Service team is here to help. Please don't hesitate to contact us, and we'll be happy to assist.
Thank you for your understanding and for choosing us.