How to Update Your Shipping Address for Autoship Subscriptions and One-Time Orders
Managing your shipping address is crucial to ensure your orders are delivered to the correct location. This guide explains how to update your shipping address for autoship subscriptions and one-time orders on Kits.com, including limitations and step-by-step instructions.
Overview of Address Update Policies
Autoship Subscriptions: Shipping addresses for autoship subscriptions must be updated within the subscription settings. Changes to your general account profile do not affect existing subscriptions.
One-Time Orders: Shipping addresses for one-time orders can only be updated before the order is processed or shipped. Once an order is shipped, the address cannot be changed.
Updating Shipping Addresses for Autoship Subscriptions
Step-by-Step Guide
Log in to your account.
Navigate to the Manage Autoship section.
Select the autoship subscription you want to update.
Edit the shipping address in the subscription settings.
Save the changes to ensure future orders are shipped to the updated address.
Important Notes
Changes made to your general account profile do not update autoship addresses. Always update the address directly within the subscription settings.
Address updates apply to all future shipments for the subscription.
FAQs
Why didn’t my updated account address apply to my autoship order?
Updating your account profile address does not affect autoship subscriptions. You must update the address directly in the Manage Autoship section.
How can I ensure my autoship orders use my new address?
Update the shipping address within the autoship subscription settings for each active subscription. Changes made only to your general account profile do not update existing subscriptions.
Why was my autoship order sent to the wrong address?
If your autoship is linked to a payment service like PayPal, the address saved in that service may override the address in your account with us. Update your address in both accounts to prevent future issues.