How to Update or Correct Your Billing and Shipping Addresses
When managing your orders, you may need to update or correct your billing or shipping addresses. This guide provides detailed instructions on how to make these changes, the verification requirements, and the limitations you should be aware of.
Overview of Address Change Policies
Billing Address Updates: You can update your billing address before your order is processed. Verification may be required to ensure the accuracy of the information.
Shipping Address Updates: Shipping addresses can only be updated before the order is shipped. Once an order is in transit, a change in address is unlikely to be able to be processed by the carrier.
How to Update Billing Addresses
Before Checkout: - Log into your account and navigate to the billing section. - Update your billing details, including the country and province/territory, if necessary. Note that these fields can only be changed during checkout.
After Placing an Order: - Contact support and provide the correct billing address.
How to Update Shipping Addresses
Contact support to request a shipping address update. Ensure the request is made before the order progresses too far in processing.