Resolving Issues with KITS+ Membership Discounts During Checkout
KITS+ membership offers exclusive discounts and perks for members, but sometimes users may encounter issues during checkout. This guide provides an overview of how to apply discounts, eligibility criteria, common troubleshooting steps, and exclusions.
Overview of KITS+ Membership Discounts
KITS+ membership provides discounts on KITS branded frames and other benefits. Members can enjoy up to 50% off on their first order and 40% off on subsequent orders for qualifying items. Discounts are applied using specific coupon codes or automatically during checkout.
Eligibility Criteria
Applicable Items: Discounts apply exclusively to KITS branded frames. Designer frames (e.g., Ray-Ban) and specialty items like SmartGlasses (e.g., Pangolin glasses) are excluded from KITS+ discounts.
Membership Status: Ensure you have an active KITS+ membership and are logged into your account during checkout.
How to Apply Discounts
Reapplying the Discount: - Add items to your cart and proceed to checkout. - On the first page of checkout, click the box labeled "50% off on your first order when you join KITS+." This will add the membership to your cart and apply the discount automatically. No coupon code is required for this offer.
Using Coupon Codes: - For subsequent orders, use the coupon code provided in your KITS+ membership email (e.g., MPKITSPLUS) at checkout. Ensure you are logged into your account, as the code will not work otherwise. - If you did not receive the code, check your spam folder or contact support for assistance.
New Member Promotions: - KITS+ periodically sends promotional codes via email. Enter the current code in the promo/discount field during checkout to apply the discount.
Common Issues and Troubleshooting
Discount Not Showing: - Ensure the items in your cart are eligible for the discount (KITS branded frames only). - Verify that you are logged into your account and have entered the correct coupon code.
Combining Promotions: - Only one promotion can be applied per order. Remove any other promo codes to use the KITS+ discount.
Agent Assistance: - Customer support agents cannot directly modify your cart to apply discounts. Ensure you follow the steps outlined above to apply the discount yourself.
Exclusions and Limitations
Designer Frames: Discounts do not apply to designer frames, such as Ray-Ban.
SmartGlasses: Discounts are not applicable to SmartGlasses products, including Pangolin glasses.
By following these guidelines, you can ensure a smooth checkout experience and make the most of your KITS+ membership benefits. For further assistance, contact support.