What Are My Options If My Glasses Don’t Fit Well or Feel Uncomfortable?
If your glasses don’t fit well or feel uncomfortable, there are several options available to ensure you get the perfect fit. This guide outlines the steps for returning, exchanging, or adjusting your glasses.
Overview of Return and Exchange Policies
We offer a 30-day satisfaction guarantee for all glasses. Within 30 days of receiving your glasses, you can:
Request a replacement: Choose a new frame and color that better suits your needs.
Request a refund: If you prefer not to exchange, you can return the glasses for a full refund.
Steps for Requesting a Replacement
Choose Your Replacement Frame: Select a new frame and color that fits your preferences. If you’re unsure about sizing, our support team can help you find a better fit. - For example, if your current frames are too tight, consider frames with a larger width. Try purchasing a frame that is as close as possible in size to a frame that you own and fits you properly.
Contact Support: Provide the details of your preferred replacement frame and color. The team will set up a replacement order using your existing prescription and lens details.
Guidelines for Returning Glasses
If you choose to return your glasses, follow these steps:
Use the Prepaid Return Label: we will email you a prepaid return label for frames.
Include All Original Materials: Ensure the glasses are in new condition and include the case, cleaning cloth, and demo lenses (if applicable).
Package Securely: Use a sturdy box (not an envelope) to prevent damage during transit. Include your order details, such as the receipt or packing slip.
Send the Package: Drop off the package at the designated shipping location.
Once we receive your return, they will process it and contact you to confirm your replacement order.
Tips for At-Home Adjustments
If your glasses feel slightly uncomfortable, you can try these at-home adjustments:
For Tight Temple Arms: Warm the temple arms (the parts that go over your ears) in warm water to make them more flexible. Gently bend them to loosen the fit.
For Metal Nose Pads: Adjust the nose pads slightly to improve comfort and positioning.
If these adjustments don’t resolve the issue, consider visiting a local optician for professional fitting.
Professional Fitting Options
For more complex adjustments, a local optician can help improve the fit of your glasses. We offer up to $20 in store credit to cover professional fitting costs. Simply share a receipt for the adjustments made to frames purchased from us.
Frequently Asked Questions
Can I exchange glasses that are too small or too large?
Yes. You can request a replacement by choosing a new frame and color.
What if my glasses feel tight on my nose bridge or temples?
You can try at-home adjustments or request a replacement frame. If the issue persists, visit a local optician for professional fitting. We can also help with a replacement order.
Will I have to pay for shipping when exchanging glasses?
No. We provide a prepaid return shipping label for exchanges, so you won’t incur additional shipping fees. By following these steps and guidelines, you can ensure your glasses fit comfortably and meet your needs.